Patients reach out
By text, voicemail or website message, however they prefer.
Unified Messaging
Every patient conversation, in one place.
Texts, voicemails and website messages land in a single thread for each patient, with the full history one glance away. Reply by text from the office number patients already know, and keep the conversation going across every channel.
Spanish supported · Works with Dentrix, ChiroTouch & Eclipse
JLJamie LewisCleaning · Thu · 10:30 AM
TextVoicemailWebsite
Website message · Mon 4:12 PMDo you have anything Thursday afternoon?
Voicemail transcript · Mon 6:40 PM“Hi, it’s Jamie. I sent a message online about Thursday…”
Text from your office · Tue 8:05 AMHi Jamie! We have 2:30 or 3:30 Thursday. Which works?
Text from Jamie · Tue 8:09 AM3:30 please!
Sent from your office number
One thread per patient
Read the voicemail. Reply by text. Keep going.
A patient leaves a voicemail, sends a website message and follows up by text. In HourMine that is one conversation, not three places to look. Voicemails are transcribed automatically, so your team can read them in seconds, reply by text or call back, and see everything that came before.
- Texts, voicemails and website messages together in one thread
- Full name, contact options and upcoming appointments beside every message
- Every conversation archived and searchable, with access controlled by role
JLJamie LewisCleaning · Thu, Oct 15 · 10:30 AMPatient · Appointment
Hi, can I move my visit to later in the afternoon?
Of course! I can check a few times for you.
Voicemail transcript 0:24
Transcript: Hi, this is Marcus. I need to refill my prescription and wondered if I can come in this week...
Reply by textCall back
Your office number(555) 555-0142
Calls keep ringing your phonesTexts go out and come back through HourMineVoicemails arrive transcribed in the thread
One number
Text from the number patients already know.
No new number to publish and no business cell phone to pass around. HourMine texts from your existing office number, so patients keep calling the number on your door, your website and their phone, and now they can text it too. Keep your phones, keep your number.
- Use your current office number for texting
- No business cell phone to lose, share or charge
- Picture messages included, so patients can send photos
Two-way texting, built for a practice
Texting is a great channel — we make it usable in a practice.
Trackability, organizing, archival, patient lookup and smart contextual information, all built around the way a front desk really works.
Fill cancelled slots fast
Send notices about last-minute openings and get confirmed bookings right away.
Instant leads from mobile
Include your office number on mobile web profiles to make inbound patient contact effortless.
Re-book in 2 messages
No more multi-minute phone tag. Efficient texts handle a reschedule in two quick messages.
Collect promotional opt-ins
Build your own text marketing lists with patient opt-ins — text marketing is shown to be far more effective than email.
No office cell phone
Texting from your existing office number through HourMine removes the need for a business cell — and gives you a better solution.
Secure & archived
Unlike a cell phone that can be lost, access is controlled and every conversation is archived.
90%Read within 5 minutes
3 minAverage response time
4xMore effective than email
2 textsTo reschedule a visit
What changes at the front desk
Less hunting. More helping.
When every channel lives in one thread, your team spends less time piecing conversations together and more time moving patients forward.
Total context, instantly
See past texts, voicemails and website messages for a patient in one place before you reply, with their name, contact options and upcoming appointments beside every message.
Voicemail, then text
Read the transcript, answer by text and continue the conversation without playing a recording or playing phone tag.
Anyone can pick it up
The whole conversation is in the thread, so a teammate can step in at any point and know exactly where things stand.
How it works
Every message finds its thread.
It lands in one thread
Matched to the patient, with their history and appointment details beside it.
You reply and move on
Answer by text or call back, and the whole conversation stays together.
Why practices choose texting
The right balance between email and a phone call.
Email has been taken over by spam and is often neglected. Phone calls are intrusive for busy professionals. Texting sits right in between — and patients have their phones with them all the time.
People read it
Texts have a far higher read and response rate than email. We track delivery errors and prompt you to correct contact details when needed.
Context & patient lookup
Thanks to EHR integration, every sender shows full name, contact options and recent or upcoming appointments.
Quick & convenient
Short, to-the-point messages shorten response time and raise the odds of a reply — the average text reply comes in about three minutes.
With the two way SMS, my staff can now easily and quickly find replacements for cancelled appointments. Re-scheduling is also quick and efficient compared to the amount of time they had to spend on the phone. It is a time saving tool for the patient and staff. Most of my patients in the tech savvy Seattle area prefer to use text messaging and HourMine solution is perfect for that.
Dr. Jerry WangSeattle, WAReady when you are
One number. One thread. Every conversation.
Give patients the channels they prefer, and give your team the full picture in one place.