Features offices actually use.
We’ve been in patient messaging since 2010. Over the years, practices told us what would save their team time and bring more patients through the door, and we built it. Many of these features started as a request from an office like yours.
Two-way texting and RealVoice since 2010 · Unified messaging since 2015
Fewer lost patients. Fewer hours on the phone.
Two features that protect revenue and save hours.
Missed appointment alerts
When a patient doesn’t keep their appointment, HourMine escalates it right away. Your team reaches out with one click on a ready-made message, so patients rebook while the visit is still on their mind. It can help recover revenue and spares your team the hours of tracking people down and calling back.
Escalations to supervisors and owners
When messages are still waiting at the front desk, HourMine escalates them to supervisors and owners, right on their cell phones. A busy morning or a short-staffed day doesn’t turn into a patient who never heard back.
Handle a full inbox without the busywork.
For the days when the messages keep coming.
Quick-paste templates
Answer common questions in a click, with templates your team can paste into any conversation.
AI-suggested replies
Clear a big inbox fast, with suggested replies your team can send as they are or tweak.
Considerate by design.
Patients notice when messages arrive at the wrong time or can’t be understood. We built around that.
You control when messages go out
Set the hours so reminders never land at dinner or early on a Sunday morning.
AI-supported confirmations
Patients reply however they type. Confirmations are understood even with typos.
Group messages for closures
Notify every patient with an appointment at once if the office has to close unexpectedly.
Grow with every conversation.
Turn everyday messaging into booked visits.
Who has no next appointment
See who has nothing booked, so your team can schedule the next visit before patients leave the front desk.
Broadcasts with pictures
Bulk Messaging lets you send picture messages for marketing, reactivation and other patient growth campaigns. It is an optional add-on.
Separate numbers by purpose
Bulk Messaging runs on its own number, apart from your appointment messages, to help with compliance.
Included, not bolted on.
Few platforms put all of these in one plan. We include them in every HourMine plan.
Integrated intake forms
Patients complete forms on their phone before they arrive.
After-hours replies
Patients get an answer when the office is closed.
Mobile app for replying
Reply to patients from your phone, wherever you are.
AI transcription
Voicemails and calls become text in the inbox.
AI translation
Understand and answer patients in other languages.
AI summaries of patient context
See the patient’s story at a glance before you reply.
Plans differ by volume, not features. Only two optional add-ons: Bulk Messaging and AI Receptionist for your phone line.
We listen, then we build.
We focus on the features that matter and make them work seamlessly. We’re also a little obsessed with message delivery, tracking delivery status and acting on carrier recommendations, because the best feature is a message that arrives.
- Built over years, with practices, for the front desk
- Free setup and migration, with same-day go-live possible
Try it free for 30 days.
No credit card needed. We set it up with you, and same-day go-live is possible.